Last Updated: January 30, 2026
These Terms of Service ("Terms," "Agreement") govern your access to and use of Instant Reply's omnichannel inbox platform and related services (collectively, the "Services"). This Agreement is entered into between Instant Reply ("Instant Reply," "we," "us," or "our") and you ("Customer," "you," or "your"), whether as an individual or on behalf of an entity. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
You must be at least 18 years old and have the legal capacity to enter into contracts. If you are registering on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your Account. You agree to immediately notify us of any unauthorized use of your Account or any security breach.
You may only create one Account per business entity. Creating multiple accounts to circumvent usage limits or pricing tiers is prohibited and may result in immediate termination without refund.
We offer the following monthly subscription plans:
Plans automatically renew monthly unless cancelled. All prices are in USD and exclude applicable taxes.
WhatsApp messaging is billed separately based on actual usage according to Meta's pricing structure. You will be charged for WhatsApp conversations in addition to your base subscription. We will provide usage reports and billing details monthly.
You authorize us to charge your payment method on file at the beginning of each billing cycle. If payment fails, we will attempt to charge your backup payment method. After three failed payment attempts, your Account may be suspended or terminated. You are responsible for all applicable taxes, fees, and currency conversion charges.
If you exceed your plan's MAC limit, you will be automatically upgraded to the next tier or charged overage fees of $0.10 per additional MAC. We will notify you when you reach 80% and 100% of your limit.
We reserve the right to modify subscription prices with 30 days' advance notice. Price changes will take effect at the start of your next billing cycle. Continued use of the Services after price changes constitutes acceptance of the new pricing.
All fees are non-refundable except as expressly stated in these Terms or required by law. If you cancel mid-cycle, you will retain access until the end of your paid period, but no pro-rated refund will be issued.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the subscription term.
You agree NOT to:
You are solely responsible for ensuring your use of the Services complies with all applicable laws, including but not limited to data protection regulations (GDPR, CCPA, UAE Data Protection Law), consumer protection laws, marketing regulations, and Third-Party Service policies. You must obtain all necessary consents from End Users before collecting or processing their data.
We reserve the right to suspend or terminate your Account immediately if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or if required by law or Third-Party Service providers. We will provide notice when possible, but immediate suspension may occur for severe violations.
You retain all ownership rights to your Customer Data. You are solely responsible for the accuracy, legality, and quality of Customer Data. You represent and warrant that you have all necessary rights and consents to collect, process, and share Customer Data through our Services, and that such use complies with applicable privacy laws.
We will process Customer Data solely to provide the Services and as described in our Privacy Policy and Data Processing Agreement. We will not sell, rent, or share Customer Data with third parties except as necessary to provide Services or as required by law.
We implement reasonable security measures to protect Customer Data as described in our Security Policy. However, you acknowledge that no system is completely secure, and we cannot guarantee absolute security. You are responsible for implementing appropriate security measures on your end.
You may export your Customer Data at any time through the platform. Upon termination, we will retain Customer Data for 30 days to allow for account recovery, then permanently delete it unless legally required to retain it. You may request immediate deletion by contacting support.
Instant Reply and its licensors own all rights, title, and interest in the Services, including all software, technology, trademarks, logos, and documentation. These Terms do not grant you any ownership rights in the Services. All rights not expressly granted are reserved.
If you provide suggestions, ideas, or feedback about the Services ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such Feedback into our Services without compensation or attribution.
You may not use our trademarks, logos, or brand elements without prior written consent. We may use your company name and logo in our marketing materials to identify you as a customer, unless you opt out by contacting us.
Our Services integrate with Third-Party Services including Instagram, WhatsApp, Facebook Messenger, TikTok, and Reddit. Your use of these integrations is subject to the respective terms and policies of each platform. We are not responsible for changes, disruptions, or terminations of Third-Party Services.
You must comply with all Third-Party Service policies, including Meta Business Platform Terms, WhatsApp Business Policy, TikTok Developer Terms, and Reddit API Terms. Violations may result in disconnection of integrations or Account suspension. We may immediately suspend your access if we receive notice from a Third-Party Service of policy violations.
We are not liable for any issues, outages, data loss, or policy changes affecting Third-Party Services. Third-party platforms may change APIs, terms, or features at any time, which may affect functionality of our Services.
We strive to provide 99.9% uptime but do not guarantee uninterrupted or error-free service. We reserve the right to perform scheduled maintenance with advance notice, and emergency maintenance without notice.
We do not guarantee any specific results, revenue, conversions, or business outcomes from using our Services. Success depends on multiple factors outside our control, including your business practices, market conditions, and End User behavior.
The limitations in this section do not apply to: (a) our indemnification obligations, (b) your payment obligations, (c) breaches of intellectual property rights, (d) gross negligence or willful misconduct, or (e) liabilities that cannot be limited by applicable law.
You agree to indemnify, defend, and hold harmless Instant Reply, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
These Terms commence when you first access the Services and continue until terminated by either party.
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing cycle. No refunds will be provided for the remaining period.
We may terminate or suspend your Account immediately, without prior notice, if:
Upon termination: (a) your license to use the Services immediately ends, (b) you must cease all use of the Services, (c) we will delete your Customer Data after 30 days unless you export it first, (d) outstanding fees become immediately due, and (e) sections that by their nature should survive (limitations of liability, indemnification, intellectual property) will continue to apply.
Before initiating formal proceedings, you agree to first contact us at legal@instantreply.co to attempt to resolve any dispute informally. We will work in good faith to resolve disputes within 30 days.
If informal resolution fails, any dispute arising from these Terms or the Services shall be resolved through binding arbitration administered by the DIFC-LCIA Arbitration Centre in Dubai, United Arab Emirates, in accordance with LCIA Rules. The arbitration shall be conducted in English. Judgment on the arbitration award may be entered in any court having jurisdiction.
Either party may seek injunctive relief in court for intellectual property infringement, violations of confidentiality obligations, or to enforce arbitration provisions.
These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates and the Dubai International Financial Centre (DIFC), without regard to conflict of law principles. Subject to the arbitration provisions above, you consent to the exclusive jurisdiction of the DIFC Courts.
These Terms, together with our Privacy Policy, Cookie Policy, and Data Processing Agreement, constitute the entire agreement between you and Instant Reply regarding the Services and supersede all prior agreements and understandings.
We may modify these Terms at any time by posting the updated version on our website and notifying you via email. Material changes will take effect 30 days after notice. Continued use of the Services after changes constitutes acceptance. If you do not agree to changes, you must terminate your Account.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
No waiver of any term or condition shall be deemed a continuing waiver or waiver of any other term. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section is void.
Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or Third-Party Service failures.
The parties are independent contractors. These Terms do not create a partnership, franchise, joint venture, agency, or employment relationship.
All notices must be in writing and sent to the email address on file (for you) or legal@instantreply.co (for us). Notices are deemed delivered when sent to the email address on record.
For questions about these Terms, please contact:
Email: legal@instantreply.co
Support: support@instantreply.co
Mailing Address:
Instant Reply
Attn: Legal Department
Abu Dhabi, United Arab Emirates