Features

Instant Reply features for AI replies, shared inbox, and WhatsApp CRM.

Instant Reply gives DM teams one workspace for AI reply drafts, Instagram and WhatsApp conversations, lead routing, follow-ups, booking handoff, CRM sync, and conversation analytics.

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The short answer

What features does Instant Reply include?

Instant Reply includes a shared inbox, AI reply drafts, WhatsApp CRM, team ownership, follow-up automation, booking handoff, CRM sync, review requests, and conversation analytics for Instagram, WhatsApp, and Messenger teams. Start with the inbox and AI replies if customers are waiting too long; add ownership, follow-ups, booking, and CRM sync when more than one person owns the sales workflow.

Shared inboxOne queue for Instagram, WhatsApp, and Messenger.Messages are split across native apps.AI reply draftsDraft mode, optional auto-send, and human escalation.Customers wait while reps retype routine answers.Team ownershipOwners, priorities, and next steps stay visible.Two people reply, or nobody owns the next step.Follow-up automationTimed nudges bring back qualified leads that go quiet.Warm leads stop replying and vanish from the queue.Booking handoffMove qualified chats to a confirmed appointment.Ready buyers drop off when sent to another scheduler.CRM integrationSync lead details and message context to HubSpot or Pipedrive.CRM records miss the conversation context.Review requestsAsk completed customers fairly with one direct review link.Staff forget to ask after the service is done.Conversation analyticsTrack reply speed, volume, workload, and repeat questions.Managers cannot see where the inbox is leaking time.

Core WhatsApp tools for teams that sell in chat.

WhatsApp AI chatbot

Handle routine WhatsApp questions automatically.

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WhatsApp CRM

Attach WhatsApp leads to the right pipeline.

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WhatsApp Business API

Run WhatsApp at scale with API access.

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AI sales assistant

Qualify and book without the back-and-forth.

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WhatsApp BSP setup

Connect an official WhatsApp Business number and manage the API workflow.

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WhatsApp automation bot

Automate routine questions, templates, and human handoffs on WhatsApp.

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Inbox

Handle replies and handoffs in one place.

Shared inbox

See every DM in one place.

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AI reply drafts

Draft replies fast and keep humans in control.

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Leads

Route the right conversation to the right person.

Lead capture

Extract lead details from conversations and route the next step.

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Lead management

Track who they are and what happens next.

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Lead routing

Send each lead to the right owner.

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Turn good conversations into booked next steps.

Team ownership

Keep ownership clear across the team.

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Follow-up automation

Bring back leads that go quiet.

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Appointment booking

Move a good chat onto the calendar.

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Review requests

Ask for reviews when the moment is right.

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Sales pipeline

See what is moving and what is stuck.

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CRM integration

Keep CRM records current from the inbox.

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AI customer support

Resolve routine questions and escalate edge cases with context.

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Reporting

See what the inbox is doing.

Conversation analytics

Spot what drives replies and bookings.

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Developers

Build on top of the product.

REST API

Send messages and read chats from any backend or agent.

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Ready to see how this works in a real inbox?

Open the demo, start a trial, or compare plans before you commit.

Try Free - 10 Days See it work first See pricing

Feature questions

What should buyers know before choosing a feature path?

What features does Instant Reply include?

Instant Reply includes a shared inbox, AI reply drafts, team ownership, lead routing, follow-up automation, booking handoff, CRM sync, review requests, and conversation analytics for Instagram, WhatsApp, and Messenger teams.

Which Instant Reply feature should a new team start with?

Most new teams should start with the shared inbox and AI reply drafts, then add team ownership, lead routing, booking handoff, follow-ups, review requests, and CRM sync once the team has a repeatable DM sales workflow.

Does Instant Reply work for WhatsApp as well as Instagram?

Yes. Instant Reply supports WhatsApp Business, Instagram DMs, and Facebook Messenger, so the same team can review conversations, AI drafts, and handoffs from one queue.