One workspace for Instagram, Messenger and WhatsApp conversations: AI replies you can hold for approval, lead capture, handoff routing, follow-ups, appointment booking, review requests, a pipeline, CRM sync and analytics.
The short answer
Instant Reply has a shared inbox, AI replies with three control modes, lead tools, follow-ups, booking, review requests, a pipeline, CRM sync and analytics for Instagram, Messenger and WhatsApp. Start with the inbox and AI replies in Approval mode. WhatsApp, follow-ups and review requests need Growth; booking and CRM sync need Pro.
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Explore the WhatsApp Business workflowRead how these features connect end to endPlans
Summarised from the pricing page. Each feature page lists its own limits and what it does not do.
| Plan | Channels | Seats | Adds |
|---|---|---|---|
| Starter, $59/mo | Instagram, Messenger | 1 seat | Shared inbox, AI replies, lead capture, basic analytics, REST API |
| Growth, $129/mo | Adds WhatsApp, Telegram | 5 seats | Follow-ups, review requests, broadcast campaigns, advanced analytics |
| Pro, $349/mo | Same as Growth | unlimited seats | Calendar booking, CRM sync, pipeline workflows, intelligent routing |
Full limits are on the pricing page. Every plan starts with a 7-day trial and no card.
Handle routine WhatsApp questions automatically.
Turn WhatsApp chats into lead records with stage and temperature.
Embedded Signup, templates, signed webhooks and delivery tracking.
Answer from your offer, tag lead temperature, and book calls on Pro.
Connect an official WhatsApp Business number and manage the API workflow.
Automate routine questions, templates, and human handoffs on WhatsApp.
Inbox
See every DM in one place.
Draft replies fast and keep humans in control.
AI replies from your saved facts, with no flow canvas to maintain.
A script tag widget that answers from your WhatsApp and Instagram AI Brain. Ask support to turn it on for your site.
Leads
Close
See who is waiting, who is replying, and who owns a handoff.
Up to 3 timed nudges inside the 24-hour window (Growth and Pro).
Offer Google Calendar slots or a Calendly link in the chat (Pro).
Send your review link in the same DM after a chat is resolved.
See what is moving and what is stuck.
Push captured leads to HubSpot, Pipedrive, Notion, Airtable or Zoho on Pro.
Resolve routine questions and escalate edge cases with context.
Reporting
Developers
See the real product
Step-by-step guides for the first things most teams set up. You can also try the interactive demo.
Open the demo, start free, or compare plans before you commit.
Feature questions
A shared inbox for Instagram, Messenger and WhatsApp, AI replies with Approval, hand-off and Full auto modes, lead capture and a Customers page, handoff routing, follow-ups, appointment booking, review requests, a pipeline board, CRM sync, conversation analytics and a website chat widget. Which ones you get depends on the plan.
Start with the shared inbox and AI replies in Approval mode, so you read every reply before it sends. Add follow-ups and review requests on Growth, and calendar booking and CRM sync on Pro, once the replies look right.
Yes. Instagram and Messenger come with Starter ($59/mo). WhatsApp and Telegram start on Growth ($129/mo). All channels share one inbox, and Meta bills its WhatsApp message fees to your Meta account.
Pro ($349/mo). Starter and Growth do not include either. CRM sync pushes leads one way to HubSpot, Pipedrive, Notion, Airtable or Zoho; Salesforce is coming soon.
Starter has 1 seat, Growth 5 seats and Pro unlimited seats. There is no per-seat fee. Every teammate can open every conversation.
