Instant Reply drafts AI suggested replies from your FAQs, pricing, policies, voice notes, and product details. Your team approves, edits, or escalates each reply, then turns on auto-send only for the low-risk question types you trust.
Our Growth plan is $129/mo and adds WhatsApp on top of Instagram and Messenger. Would you like a demo?
The short answer
AI auto reply software reads a customer's DM, checks your approved FAQs, pricing, policies, voice notes, and product context, then drafts a reply your team can approve before it sends. Instant Reply uses that workflow for Instagram DMs, WhatsApp Business, and Messenger, so AI suggested replies, escalation rules, follow-ups, and human review live in one inbox.
Key facts
Best fit
This page is for teams comparing AI auto response, AI suggested replies, Instagram DM automation, and WhatsApp reply tools.
Sales and support teams that answer pricing, availability, policy, delivery, and booking questions across Instagram, WhatsApp, and Messenger.
Start with human approval when replies affect money, medical advice, legal terms, refunds, or customer complaints.
Blind auto-send on every message. Keep unusual, angry, high-value, or low-confidence conversations with a person.
How it works
Load FAQs, pricing, service details, and tone examples so the AI answers with your real business context instead of generic filler.
New DMs get a suggested response with the source context visible. Your team edits and approves, or turns on auto-send only for safe questions you have already tested.
If the message is sensitive, unusual, or low-confidence, the conversation stays with your team instead of bluffing its way through.
Why teams choose it
Faster answers without generic templates, blind auto-send, or off-brand guesses.
The first draft appears as soon as the message has enough context, so your team approves accurate answers instead of typing hours, pricing, and availability from scratch.
The AI pulls from your approved voice, FAQs, and business details, so customers get answers that sound like your team wrote them.
Draft mode lets your team review before send, and escalation rules stop risky or uncertain replies from going out automatically.
Every correction sharpens future drafts, which means less editing, cleaner handoff, and more accurate replies over time.
Best fit
Scenario
A prospect asks about pricing on Instagram. The AI drafts the answer with your actual package structure, flags the lead intent, and keeps the thread ready for a rep to approve.
Outcome
Scenario
A customer asks about availability on WhatsApp. The AI handles the standard scheduling questions and hands off the exceptions without making the customer wait.
Outcome
Scenario
Your team gets the same order, hours, and policy questions every day. AI drafts the routine answers and keeps low-confidence cases in human review.
Outcome
The difference
FAQ
Related features
These pages pick up where this one leaves off, so buyers can move through the product without jumping between unrelated claims.
Ready when you are
Let AI draft the repetitive messages. Keep humans on approvals, exceptions, and the conversations that actually need judgment.
10-day Pro trial, interactive read-only demo, and plan limits in plain English.
