Industry Solution
AI replies for new-patient inquiries at dental clinics
Your front desk goes home at 5. Patients DM at 9.
Your team is with a patient. Instant Reply answers the DM asking about Invisalign pricing while they wait.
Free to build and test · 7 days free on yearly
The short answer
This page covers the front-desk side: new-patient inquiries. Instant Reply answers treatment, price-range and insurance questions on Instagram and, on Growth, WhatsApp from approved material, then hands consultations and clinical questions to staff. On Pro with Google Calendar it can book. It is not a patient record.
Last verified
Where to focus in the interactive demo
Treatment inquiry triage
Insurance details handoff
Consultation booking
Key facts
- Clinical questions route to staff.
- Booking via Google Calendar is Pro only.
- Not a HIPAA/PHI environment.
How a conversation runs
- 1
Inquiry arrives
Invisalign or implant question on Instagram or WhatsApp.
- 2
AI answers from approved material
Treatment descriptions and price ranges you provide.
- 3
Collect and hand off
It can ask for carrier and plan and pass the thread to your coordinator.
- 4
Book
On Pro, offer real open consult slots.
Which plan you need for this
Plan requirements checked against the product code. Meta's own WhatsApp fees are billed to your Meta account and are not in these prices. See pricing for limits.
| Capability | Starter$59/mo | Growth$129/mo | Pro$349/mo |
|---|---|---|---|
| Instagram DMsOn every plan, including Free. | Included | Included | Included |
| WhatsApp (official Meta API)Growth and above. Meta's own message fees are billed to your Meta account. | Not included | Included | Included |
| AI replies from your knowledge baseAllowance per month: Starter 10,000, Growth 35,000, Pro 100,000. | Included | Included | Included |
| Human handoff and ticketsUncertain or flagged conversations go to a person. | Included | Included | Included |
| Calendar bookingGoogle Calendar: checks real free slots and books. Calendly: shares your link. | Not included | Not included | Included |
| CRM syncHubSpot, Pipedrive, Zoho, Notion, Airtable. One-way. | Not included | Not included | Included |
Break-even check
Not a forecast. This only divides the Pro plan price by what one customer is worth to you. Change the numbers to your own.
Common pain points
- Invisalign and implant questions sit until morning.
- The front desk repeats insurance answers.
- Hot leads cool off overnight.
What the product helps with
- After-hours first reply
- Insurance details collected for the coordinator
- Consultation booking on Pro
Questions from ai customer support for dental clinics
Will the AI quote prices for Invisalign or implants?
Only ranges that are in your knowledge base. Anything else should go to your team.
Can it handle insurance questions?
It can collect carrier and plan details and pass them to your coordinator. It does not check eligibility.
Does it work after hours?
Yes, replies are not limited to hours. Booking needs Pro with Google Calendar.
What if a patient asks something clinical?
Instruct it to route clinical questions to staff, and test that before going live.
How is this different from the dental automation page?
This page is new-patient inquiry handling. The dental automation page covers reminders, recall and operations.
When to skip us
If new patients only come by referral and phone, another inbox layer isn't worth the setup. Don't share clinical details in chat.
What it does not do
- It does not verify insurance eligibility.
- No dental practice-management software integration.
Further reading
- Booking handoff. What the calendar connection does and where a person steps in.
- How to review an AI draft reply. The approve-before-send workflow.
- Dental recall and operations. The follow-up and reminder side of a dental practice.
Related solutions
Instant Reply for dental practices
The operations side of a dental practice's messaging: nudging quiet inquiries, asking for reviews, and keeping opt-outs honoured.
Open solutionInstant Reply for Medical Spas & Aesthetics
You handle the procedures. We handle the after-hours inquiry volume.
Open solutionSee it in context
Open the interactive demo, compare plans, or talk to the team.