Team inbox software that gives every rep one live view of what matters now.
Instant Reply keeps ownership, priority, stage, and next action visible across the queue so leads do not disappear between people, tabs, or side notes.
Included on every Business plan — flat $59, $129, or $349/mo. Pro includes unlimited seats, no per-seat fee to add reps to the queue.
Team visibility
Ownership, priority, and next steps in one view
Ready now
Warm leads waiting on a fast reply.
At risk
Interested leads that went quiet.
Needs handoff
Threads that need a person to step in.
Priority thread
Sara Ahmed
Instagram | Ready to book
Why teams use this view
Everyone can see what is hot, what is stuck, and who owns the next reply without rebuilding the queue in a spreadsheet.
The short answer
Team inbox software shows every conversation, owner, and next step in one shared view so two reps do not reply to the same thread and nothing stalls in handoff. Instant Reply tags each DM with an assignee, priority, and follow-up state, and surfaces stuck conversations before they go cold. Conversation history stays in the inbox, and CRM lead-sync status remains visible to the team.
Key facts
- Ownership, priority, and next step stay visible.
- Hot, at-risk, and handoff views sort the queue.
- Everyone works from the same live board.
How it works
How It Works
Group the queue by what needs attention
Ready-now, at-risk, and handoff views give the team a practical way to see what needs a fast response first.
Keep stage and next step attached to the conversation
The team can see whether a lead is ready to book, needs a human reply, or has already moved forward without opening six tools.
Work from a shared operating view instead of side notes
The queue becomes the shared workspace, so staff stop rebuilding ownership and status in spreadsheets or ad hoc messages.
Why teams choose it
Why team visibility matters in a DM-led workflow
Most inbox problems are not response problems alone. They are visibility problems between people.
See what is hot first
Priority buckets make it clear which conversations need action now and which ones can wait.
Make ownership obvious
The team can see who owns the next step instead of asking around or duplicating replies.
Keep the queue operational, not cosmetic
Stage, intent, objections, and next action stay visible where the work happens instead of in another sheet.
Spot the stalled conversations earlier
At-risk views make silent but qualified leads visible before they are lost completely.
Best fit
Perfect for teams that move fast in DMs.
Shared sales inboxes
Scenario
Multiple reps work the same channels and need to know which threads are hot, which need a human, and which already have an owner.
Outcome
Fast-moving handoffs
Scenario
One person qualifies the lead, another books, and another closes. The queue keeps that handoff visible without rebuilding context.
Outcome
Lean teams with limited coverage
Scenario
A small team uses the priority views to decide what to answer first instead of scrolling the full inbox and guessing.
Outcome
The difference
Without vs With team visibility
Without Instant Reply
With Instant Reply
FAQ
Common Questions
Related features
See the next step in the workflow.
These pages pick up where this one leaves off, so buyers can move through the product without jumping between unrelated claims.
Ready when you are
Run the queue from one shared operating view.
Keep ownership, priorities, and next steps visible so the team can move faster without losing context between people.
10-day Pro trial, interactive read-only demo, and plan limits in plain English.