Track reply speed, channel mix, AI output, and repeat customer questions across Instagram, WhatsApp, and Messenger. See what is happening before it becomes a problem.
Conversation analytics
Response speed, channel mix, and repeat questions
4m 12s
Faster than last week
68%
Of routine questions handled
3 channels
Instagram, WhatsApp, Messenger
Weekly activity
Conversation volume by day
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Top question
What people ask most often
Do you have availability this week?
Channel view
Reply speed across the inbox
The short answer
Conversation analytics software for DM teams tracks reply speed, channel mix, AI reply quality, repeat customer questions, and the conversations that actually drive revenue. InstantReply surfaces median time to first reply, channel-level workload, AI-handled vs human-handled split, and the top topics that keep coming back (so you can pull them into the knowledge base and let AI close them). Built for teams that need to know what to fix, not just how many tickets they closed.
Key facts
How it works
The dashboard surfaces volume, reply speed, and AI output so the team can review the actual state of the inbox.
Channel mix and weekly activity make it easier to see where the team is responding well and where it is slipping.
The most common questions show up clearly so the team can improve replies and reduce repetitive work.
Why teams choose it
If the team cannot see the pattern, it cannot improve the pattern.
Response time is one of the simplest leading indicators of whether the inbox is helping or hurting the sale.
Instagram, WhatsApp, and Messenger can be measured separately so you know where the volume and quality are coming from.
When you can see how many replies are being drafted or sent by AI, it is easier to manage quality and volume together.
Top questions reveal what the team needs to answer better, document once, or automate more reliably.
Best fit
Scenario
Managers open the dashboard to review reply speed, channel mix, and the most common questions from the previous week.
Outcome
Scenario
The team compares Instagram and WhatsApp activity to see which channels are producing the most useful conversations.
Outcome
Scenario
Repeat questions show where the AI or the team still needs better answers, clearer policies, or updated playbooks.
Outcome
The difference
FAQ
Related features
These pages pick up where this one leaves off, so buyers can move through the product without jumping between unrelated claims.
Ready when you are
Track the speed, mix, and volume of your conversations so the team can improve the workflow with real data.
10-day Pro trial, interactive read-only demo, and plan limits in plain English.
