Shared inbox for WhatsApp, Instagram, and Messenger teams.
Pull WhatsApp Business chats, Instagram DMs, and Messenger threads into one shared queue. Sales and support see the same customer history, assignment, priority, and next step before anyone replies.
Included on every Business plan — flat $59, $129, or $349/mo, unlimited inbox contacts across Instagram, WhatsApp, and Messenger.
Pricing?
Book me
Location?
The short answer
What is a WhatsApp team inbox for Instagram and Messenger too?
A WhatsApp team inbox lets multiple agents answer one WhatsApp Business number without losing ownership, notes, or thread history. Instant Reply extends that same shared inbox to Instagram DMs and Messenger, so sales and support can assign conversations, review AI reply drafts, and see the next step before anyone responds.
Key facts
- One team inbox can hold WhatsApp, Instagram, and Messenger together.
- Every thread keeps one customer record, channel history, owner, and notes.
- Multiple agents can work the same WhatsApp number with visible assignments.
- AI reply drafts, internal notes, and handoff stay inside the conversation.
- Best fit: teams with 2+ people answering customer or lead messages.
Best fit
Use a shared inbox when more than one person answers DMs.
This page is for teams comparing a WhatsApp shared inbox, multi-agent WhatsApp tools, Instagram DM shared inboxes, and omnichannel messaging platforms.
Best fit
Sales and support teams that answer customer messages across WhatsApp, Instagram, and Messenger and need one visible owner per thread.
Use native apps if
One person answers every message and does not need assignments, notes, CRM context, or AI drafts.
Check before switching
Confirm your Meta Business account, WhatsApp number ownership, and channel eligibility before planning the cutover.
How it works
How It Works
Connect your channels
Authorize the supported Instagram, WhatsApp, and Messenger connections. New messages then appear in the shared inbox according to each channel's delivery rules.
Assign one owner per thread
Every conversation lands in a single feed. Filter by channel, status, or assignee, then give each customer one visible owner.
Reply with context
Send responses from one screen. The thread keeps channel history, internal notes, AI drafts, and the next step visible.
Why teams choose it
Why teams switch to a unified messaging platform
A shared queue makes ownership, context, and handoff visible before the reply goes out.
Keep every channel in one team inbox
Instagram, WhatsApp, and Messenger conversations stay visible together, so the team does not miss a lead just because it arrived in another app.
Stop duplicate replies
A visible owner, status, and internal note trail shows who is handling the thread before another agent jumps in.
Route conversations in seconds
Assign threads to the right person with one click. Filters let you triage by channel, priority, or status.
Keep sales and support aligned
Internal notes and assignments live inside the conversation thread, so a support question can hand off to sales without losing context.
Best fit
Perfect for teams that move fast in DMs.
E-commerce teams
Scenario
A customer asks about sizing on Instagram, then follows up on WhatsApp. Your rep sees both messages in the same thread and closes the sale without asking the customer to repeat themselves.
Outcome
Agency operators
Scenario
You manage DMs for 10 clients across 3 platforms. Instead of logging into 30 different inboxes, you work from one queue. Sort by client. Respond. Done.
Outcome
Service businesses
Scenario
New leads message you on Instagram and Messenger at the same time. Your team sees both in the same queue and responds before the lead goes cold.
Outcome
The difference
Why Switch?
Without Instant Reply
With Instant Reply
FAQ
Common Questions
Related features
See the next step in the workflow.
These pages pick up where this one leaves off, so buyers can move through the product without jumping between unrelated claims.
Next
Lead management
Track who they are and what happens next.
Next
AI reply drafts
Draft replies fast and keep humans in control.
Next
Conversation analytics
Spot what drives replies and bookings.
Next
No flow builder
AI drafts replies in a real inbox, not a canvas of trigger nodes.
Ready when you are
Put every customer conversation in one queue.
Connect Instagram, WhatsApp, and Messenger, then give sales and support the same thread history, owner, and next step.
10-day Pro trial, interactive read-only demo, and plan limits in plain English.