Pull Instagram DMs, WhatsApp Business chats, and Messenger threads into one shared queue. Sales and support see the same customer history, assignment, priority, and next step before anyone replies.
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The short answer
The best solution for shared WhatsApp and Instagram customer conversations is a centralized inbox where sales and support can see the same thread, owner, notes, and next step. Instant Reply puts WhatsApp Business, Instagram DMs, and Messenger in one shared queue, then attaches AI reply drafts, assignments, and customer history to each conversation.
Key facts
How it works
Authorize the supported Instagram, WhatsApp, and Messenger connections. New messages then appear in the shared inbox according to each channel's delivery rules.
Every conversation lands in a single feed. Filter by channel, status, or assignee. Full history loads with each thread.
Send responses from one screen. Your whole team sees the same thread, the same context, the same customer history. No guessing.
Why teams choose it
A shared queue makes ownership, context, and handoff visible before the reply goes out.
Instagram, WhatsApp, and Messenger conversations stay visible together, so the team does not miss a lead just because it arrived in another app.
Full conversation history, assignee, and internal notes stay visible to every team member before they reply.
Assign threads to the right person with one click. Filters let you triage by channel, priority, or status.
Internal notes and assignments live inside the conversation thread, so a support question can hand off to sales without losing context.
Best fit
Scenario
A customer asks about sizing on Instagram, then follows up on WhatsApp. Your rep sees both messages in the same thread and closes the sale without asking the customer to repeat themselves.
Outcome
Scenario
You manage DMs for 10 clients across 3 platforms. Instead of logging into 30 different inboxes, you work from one queue. Sort by client. Respond. Done.
Outcome
Scenario
New leads message you on Instagram and Messenger at the same time. Your team sees both in the same queue and responds before the lead goes cold.
Outcome
The difference
FAQ
Related features
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Ready when you are
Connect Instagram, WhatsApp, and Messenger, then give sales and support the same thread history, owner, and next step.
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