Send qualified DM leads to your CRM. Without copy-paste.
Connect your CRM once, choose the supported field mappings, and let captured lead names, emails, phone numbers, sources, latest messages, and conversation links flow to the contact list automatically.
Included on every Business plan — flat $59, $129, or $349/mo. CRM sync runs at no per-contact or per-record fee.
The short answer
CRM integration for DM conversations can push mapped lead details from Instagram, WhatsApp, and Messenger into HubSpot or Pipedrive automatically after a lead is captured. Supported fields include name, email, phone, source, latest message, and a conversation link. This is outbound lead sync; it does not pull CRM changes back into Instant Reply or promise instant delivery.
Key facts
- HubSpot and Pipedrive are the live CRM connections.
- Qualified lead details push outbound to supported contact records.
- Salesforce and HighLevel connectors are coming soon.
How it works
How It Works
Connect once. Sync forever.
Connect HubSpot or Pipedrive
One authorization. Your whole team gets the connection. No per-user setup, no IT tickets.
Conversations create CRM contacts
When Instant Reply captures a lead, the connector can create or update a CRM contact with the supported fields you mapped. No manual retyping.
Check sync status anytime
See what synced, what failed, and why. Your whole team has visibility, not just the person who set it up.
Why teams choose it
Why CRM sync for conversations matters
Your pipeline stays accurate without the busywork.
Kill the copy-paste
Lead details flow from conversation to CRM contact record automatically. Your team saves 5-10 minutes per lead.
Sales context travels with the lead
Your closer can receive selected lead details, the latest message, and a link back to the conversation instead of starting from a blank contact record.
The team owns the connection, not one person
Your HubSpot messaging integration or Pipedrive chat sync belongs to the organization. When someone leaves, the connection stays.
See exactly what synced and what did not
Review successful and failed sync results from the same dashboard your team already uses.
Best fit
Common Uses
Where CRM sync pays for itself
Instant lead capture
Scenario
A prospect messages you on Instagram with their email and phone number. After Instant Reply captures the lead, a mapped HubSpot contact can be created with a link back to the conversation.
Outcome
Clean handoffs between teams
Scenario
Your sales team opens Pipedrive and sees the mapped lead details, latest message, and conversation link before following up.
Outcome
Connections that survive turnover
Scenario
Your ops manager who set up the CRM integration leaves. The connection keeps running because it belongs to the org, not their personal account.
Outcome
Supported CRM Providers
Live now
The difference
Without vs With CRM Sync
Without Instant Reply
With Instant Reply
FAQ
Common Questions
Related features
See the next step in the workflow.
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Ready when you are
Stop copy-pasting lead details into your CRM.
Connect HubSpot or Pipedrive, map the fields you need, and review sync status from the workspace.
10-day Pro trial, interactive read-only demo, and plan limits in plain English.