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Instagram and Facebook Messenger on Starter and above, plus WhatsApp Business and Telegram on Growth and above. Free workspaces cover Instagram only.

Connect the channels you want, tune reply rules, decide where human review stays in place, and test the workflow before turning anything live.

No. Most of the work is operational rather than technical. Teams mainly need channel access, process clarity, and someone to own the rollout.

Both connection types are supported. Instagram login needs no Facebook account and is the quicker setup. Connecting through a Facebook Page is the alternative if the account is already managed through a Page. Our comment handling works with either type. If DMs or comments stop arriving on either one, reconnect the channel from Integrations and check the account is a professional (Business or Creator) Instagram account.

Check four things. Comment AI replies must be switched on for that channel. Keyword rules, if you use them, must match the comment text. Private replies to a comment are only possible within about seven days of the comment, so older comments get a public reply at most. And Meta must have granted the messaging permission to your connection. If all four look right, reconnect the channel from Integrations.

Yes. The workflow can keep replies in draft, let the team edit them, or escalate the thread to a person.

The product is designed around control. You can keep those conversations for human review instead of forcing the AI to improvise.

Yes, but the quality depends on the examples and guidance you give it. Teams with multilingual traffic should test in review mode first.

Building and testing your AI is free. Going live needs a plan. Yearly plans start with a 7-day trial on the plan you choose: a card is needed at checkout and nothing is charged for 7 days, so cancel before then and you pay nothing. Monthly plans have no trial and are charged today.

Starter is for 1 seat on Instagram and Messenger. Growth adds 5 seats, WhatsApp, Telegram, follow-ups, and broadcasts. Pro removes the seat cap and adds CRM sync, calendar booking, and higher limits. The pricing page has the full limits for each plan.

Yes. Owners can cancel through the billing portal instead of needing a sales conversation to stop the subscription.

Every request is checked against the signed-in user's organization and role before it runs, so billing, integrations, and workspace actions stay inside your organization.

Stored channel tokens are encrypted with AES-256-GCM, Meta and Stripe webhooks are checked against their signatures, and repeated Stripe events are ignored. The security page lists each control we have verified.

Use the public legal pages for baseline policy details and contact the team for account-specific questions or deletion requests.