Cookie Policy
This page explains how Instant Reply uses cookies and similar technologies across the website and product. Read it alongside the Privacy Policy and Terms of Service.
Last updated: January 30, 2026
1. What cookies are
Cookies are small text files placed on your device when you visit a website. They can be session-based or persistent, and they can be first-party cookies or third-party cookies set by integrated services.
2. How we use cookies
We use cookies to keep the site working, remember preferences, understand usage, and measure marketing performance when visitors opt in.
| Category | Purpose |
|---|---|
| Essential cookies | Required for the platform to function. They support authentication, account access, billing, security, and session management. |
| Performance cookies | Collect operational signals such as page performance, errors, and load behavior so we can improve reliability and speed. |
| Functional cookies | Remember non-essential preferences such as language, timezone, and interface choices. |
| Analytics cookies | Help us understand how visitors use the site, which pages they visit, and where the product experience needs work. |
3. Specific cookies we use
The table below lists the main cookies currently used across the website and app.
| Cookie | Type | Duration | Purpose |
|---|---|---|---|
| ir_session_id | Essential | Session | Maintains your authenticated session. |
| ir_auth_token | Essential | 30 days | Keeps account access authenticated across visits. |
| ir_preferences | Functional | 1 year | Stores user preferences and display settings. |
| _ga | Analytics | 2 years | Google Analytics cookie used to distinguish visitors. |
| _vercel_speed_insights | Performance | Session | Vercel Speed Insights measures page performance metrics. |
4. Third-party cookies
Some integrated providers may set their own cookies. Their use is governed by their own privacy and cookie policies.
- Google Analytics for website analytics and usage tracking
- Stripe for payment processing and subscription management
- Vercel Analytics and Speed Insights for performance and usage monitoring
- Meta (Facebook SDK) for WhatsApp and Instagram channel OAuth and delivery
- Sentry for error monitoring and performance tracing
5. Your choices
Cookie settings
When you first visit the website, the consent banner lets you accept all cookies, reject optional cookies, or save category-specific preferences. You can reopen the same settings from the footer at any time.
Browser controls
Most browsers also let you manage cookies directly. Common options include:
- View and delete stored cookies
- Block third-party cookies
- Block cookies from specific sites
- Delete cookies when the browser closes
Analytics opt-out
To opt out of Google Analytics, you can install the official browser add-on:
tools.google.com/dlpage/gaoptout6. Do Not Track
Some browsers send Do Not Track signals. Because there is no universal standard for how sites should respond, we currently rely on the cookie preference controls described above instead.
7. Updates to this policy
We may update this policy to reflect changes in the product, tooling, legal requirements, or operating practices. When we make material changes, we will update the effective date shown on this page.
8. Contact us
If you have questions about cookies or tracking on the site, contact:
Email: privacy@instantreply.co
Mailing address:
Instant Reply
Attn: Legal Department - Privacy
Abu Dhabi, United Arab Emirates