Last Updated: January 30, 2026
This Cookie Policy explains how Instant Reply ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website and use our services. This policy should be read in conjunction with our Privacy Policy and Terms of Service.
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.
Cookies can be "persistent" (remaining on your device until deleted or they expire) or "session" (deleted when you close your browser). Cookies can be "first-party" (set by the website you visit) or "third-party" (set by a different domain).
We use cookies and similar technologies for the following purposes:
| Category | Purpose |
|---|---|
| Essential Cookies | Required for the platform to function. Enable core features like authentication, account access, security, billing, and session management. Cannot be disabled. |
| Performance Cookies | Collect information about how you use our Services, including pages visited, features used, errors encountered, and load times. Help us improve performance and user experience. |
| Functional Cookies | Remember your preferences and settings (language, timezone, display options). Provide enhanced features like remembering your recent actions and customized content. |
| Analytics Cookies | Track usage patterns, user behavior, and interactions. Help us understand which features are popular, how users navigate, and where improvements are needed. May use third-party analytics services. |
| Marketing Cookies | Used to deliver relevant advertisements and track campaign effectiveness. May share information with advertising partners. Can be used to limit ad frequency and measure ad performance. |
The following table lists the main cookies we use:
| Cookie Name | Type | Duration | Purpose |
|---|---|---|---|
| ir_session_id | Essential | Session | Maintains your login session |
| ir_auth_token | Essential | 30 days | Authenticates your account access |
| ir_preferences | Functional | 1 year | Stores user preferences and settings |
| _ga | Analytics | 2 years | Google Analytics - distinguishes users |
| ir_marketing | Marketing | 90 days | Tracks marketing campaign effectiveness |
We use services from third-party providers who may set their own cookies on your device:
These third parties have their own privacy policies governing their use of cookies. We recommend reviewing their policies.
When you first visit our website, you will see a cookie consent banner. You can choose to accept all cookies, accept only essential cookies, or customize your preferences by cookie category. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
Most browsers allow you to control cookies through their settings. You can typically:
Please note that blocking essential cookies will prevent certain features from working, and you may not be able to access all parts of our Services.
To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on available at: https://tools.google.com/dlpage/gaoptout
Some browsers include a "Do Not Track" (DNT) feature that signals websites you visit that you do not want your online activity tracked. Because there is not yet a common understanding of how to interpret DNT signals, we do not currently respond to browser DNT signals. However, you can manage cookies through your browser settings or our Cookie Consent Manager.
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our business practices, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top and may notify you via email or a notice on our website. We encourage you to review this policy periodically.
If you have questions about our use of cookies, please contact us:
Email: privacy@instantreply.co
Mailing Address:
Instant Reply
Attn: Legal Department - Privacy
Abu Dhabi, United Arab Emirates