Industry Solution
Instant Reply for ecommerce brands
Your best-selling product question arrived at 1am. You answered it at 10am. The sale went to Amazon.
Your customers ask product questions in DMs. You miss half of them after hours. Fix that.
Where to focus in the interactive demo
Shared inbox for pre-purchase questions
Human escalation for order issues
Review and follow-up workflows after purchase
The cost of "doing it manually"
Most ecommerce owners lose 25% of their leads to slow response times. Move the sliders to see how much revenue Instant Reply recovers for you.
Ghosted leads
30/mo
AI recovered
18/mo
Estimated Monthly Recovery
$1,500
Annual ROI
$18,000 / year
- 24/7 coverage for off-hour leads
- Automatic CRM lead capture
- Ghosted lead follow-up sequences
No credit card required
Common pain points
Shoppers switch channels while asking about products, shipping, or availability.
Teams repeat the same replies and still miss leads during off-hours.
Post-purchase follow-ups and review nudges happen inconsistently.
What the product helps with
Shared inbox coverage across the public channel set.
Reusable AI drafts for product and policy questions.
Follow-up and review workflows that help recover abandoned conversations.
How it fits your stack
One inbox for Instagram, WhatsApp, and Messenger across every SKU you sell.
Pulls order and shipping status into the reply so the customer gets one answer, not four.
Triggers review requests and abandoned-conversation follow-ups without a separate tool.
Questions from ecommerce brands
Does it answer product questions with my actual product data?
You feed it your catalog, policies, and shipping rules. It answers from that material. Anything it does not know goes to a human.
Can it handle order status and refund questions?
Order status, yes. Refunds depend on what you allow. Most brands let the AI acknowledge and route refund threads to a human.
How does it integrate with Shopify or my help desk?
We push qualified threads and tagged contacts into HubSpot and Pipedrive. Shopify order lookups work through your help desk or a direct integration.
Will it send review requests after delivery?
Yes. You set the timing window and the message. It fires on delivery or a custom trigger.
When to skip us
If your support runs entirely inside your help desk and social is a tiny slice of volume, you may not need another operational layer.
See it in context
Open the interactive demo, compare plans, or keep moving only if the workflow matches your setup.