Automated review requests sent after good outcomes, not on staff memory.
Instant Reply checks satisfaction inside the same conversation, sends the review link only to happy customers, and stops the sequence as soon as the customer clicks.
Included on every Business plan — flat $59, $129, or $349/mo, no per-review-request fee no matter how many you send.
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The short answer
Automated Google review requests trigger after a successful customer interaction, check satisfaction with a quick yes/no prompt, send the Google review link only to happy customers, and stop the moment the customer clicks. InstantReply runs the workflow on the same DM thread the buyer was already using (Instagram, WhatsApp, or Messenger). It asks every happy customer at the right moment, so review volume climbs, without sending dissatisfied customers a public review link.
Key facts
- Ask only after a happy outcome.
- Review links stay in the DM thread.
- The sequence stops after the click.
How it works
How It Works
Start after the job is done
The workflow begins only after the service is complete, so the ask happens at the right moment instead of in the middle of the experience.
Check satisfaction before asking publicly
The sequence confirms the customer is happy before it sends the review link, which keeps the request truthful and better timed.
Send the link and stop when they click
The review link lands in the same thread the customer already answered, and the nudges stop once the customer takes the action.
Why teams choose it
Why review automation works better in the same DM thread
The ask feels timely, visible, and tied to a real outcome instead of another staff task to remember.
Only ask happy customers
The satisfaction gate stops you from blindly sending review requests before the customer confirms the job went well.
Keep the ask in one conversation
The review request stays in the same DM thread, which means customers do not have to switch contexts or re-engage through a different channel.
Stop the workflow at the click
Once the customer hits the review link, the sequence ends. Staff do not have to monitor who clicked and who still needs a reminder.
Grow review volume without manual chasing
The workflow replaces the after-the-job memory burden with a repeatable system that runs the same way every time.
Best fit
Perfect for teams that move fast in DMs.
Post-appointment follow-up
Scenario
A patient confirms the visit went well in Messenger. The review link goes out immediately while the experience is still fresh.
Outcome
After-service requests
Scenario
A local service team marks a job complete, checks satisfaction in chat, and only then sends the Google review link.
Outcome
Teams that forget to ask
Scenario
Staff stop relying on memory at the end of the day because the review request is already built into the workflow.
Outcome
The difference
Without vs With review automation
Without Instant Reply
With Instant Reply
FAQ
Common Questions
Related features
See the next step in the workflow.
These pages pick up where this one leaves off, so buyers can move through the product without jumping between unrelated claims.
Ready when you are
Turn happy outcomes into review requests while the customer is still engaged.
Check satisfaction first, send the link in the same conversation, and stop the workflow the moment the customer clicks.
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