Instant Reply checks satisfaction inside the same conversation, sends the review link only to happy customers, and stops the sequence as soon as the customer clicks.
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The short answer
Automated Google review requests trigger after a successful customer interaction, check satisfaction with a quick yes/no prompt, send the Google review link only to happy customers, and stop the moment the customer clicks. InstantReply runs the workflow on the same DM thread the buyer was already using (Instagram, WhatsApp, or Messenger). It asks every happy customer at the right moment, so review volume climbs, without sending dissatisfied customers a public review link.
Key facts
How it works
The workflow begins only after the service is complete, so the ask happens at the right moment instead of in the middle of the experience.
The sequence confirms the customer is happy before it sends the review link, which keeps the request truthful and better timed.
The review link lands in the same thread the customer already answered, and the nudges stop once the customer takes the action.
Why teams choose it
The ask feels timely, visible, and tied to a real outcome instead of another staff task to remember.
The satisfaction gate stops you from blindly sending review requests before the customer confirms the job went well.
The review request stays in the same DM thread, which means customers do not have to switch contexts or re-engage through a different channel.
Once the customer hits the review link, the sequence ends. Staff do not have to monitor who clicked and who still needs a reminder.
The workflow replaces the after-the-job memory burden with a repeatable system that runs the same way every time.
Best fit
Scenario
A patient confirms the visit went well in Messenger. The review link goes out immediately while the experience is still fresh.
Outcome
Scenario
A local service team marks a job complete, checks satisfaction in chat, and only then sends the Google review link.
Outcome
Scenario
Staff stop relying on memory at the end of the day because the review request is already built into the workflow.
Outcome
The difference
FAQ
Related features
These pages pick up where this one leaves off, so buyers can move through the product without jumping between unrelated claims.
Ready when you are
Check satisfaction first, send the link in the same conversation, and stop the workflow the moment the customer clicks.
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