Industry Solution
AI first response for SaaS support over WhatsApp and Instagram
Customers message your social accounts before they open a ticket. This keeps those channels from fragmenting.
Free to build and test · 7 days free on yearly
The short answer
Instant Reply answers product questions that arrive by WhatsApp, Instagram or Messenger from the docs and FAQs you load, and escalates billing, outages and account issues to a person with a ticket. It does not replace a help desk: there is no Zendesk or Intercom connector, but signed webhooks can notify one when a ticket is created.
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Where to focus in the interactive demo
Answer from docs
Escalation to a ticket
Webhook on ticket.created
Key facts
- Escalations create a ticket and fire a ticket.created webhook.
- REST API and signed webhooks on every paid plan.
- No native help-desk connector.
How a conversation runs
- 1
Load your docs
Build the knowledge base from docs, FAQs and website links.
- 2
AI answers common questions
Onboarding steps, feature questions, plan comparisons from that material.
- 3
Escalate by rule
Low-confidence answers and handoff requests create a ticket for a person.
- 4
Notify your stack
ticket.created, ticket.assigned and ticket.closed webhooks go to your endpoint; fetch message content through the API.
Which plan you need for this
Plan requirements checked against the product code. Meta's own WhatsApp fees are billed to your Meta account and are not in these prices. See pricing for limits.
| Capability | Starter$59/mo | Growth$129/mo | Pro$349/mo |
|---|---|---|---|
| Instagram DMsOn every plan, including Free. | Included | Included | Included |
| MessengerStarter and above. | Included | Included | Included |
| WhatsApp (official Meta API)Growth and above. Meta's own message fees are billed to your Meta account. | Not included | Included | Included |
| AI replies from your knowledge baseAllowance per month: Starter 10,000, Growth 35,000, Pro 100,000. | Included | Included | Included |
| Human handoff and ticketsUncertain or flagged conversations go to a person. | Included | Included | Included |
| REST API and signed webhooksStarter and above. | Included | Included | Included |
| CRM syncHubSpot, Pipedrive, Zoho, Notion, Airtable. One-way. | Not included | Not included | Included |
Break-even check
Not a forecast. This only divides the Growth plan price by what one customer is worth to you. Change the numbers to your own.
Common pain points
- Product questions arrive in social DMs long before a ticket exists.
- The same onboarding answers get typed all week.
- Account signals stay stranded in chat.
What the product helps with
- A first answer from your documentation at any hour.
- Billing, outages and account-specific issues routed to a human.
- Escalation events pushed to your own systems by webhook.
Questions from saas support teams
How does AI support work for SaaS over social DMs?
You load docs and FAQs; the AI answers from them on WhatsApp, Instagram and Messenger. Anything it is unsure about, or a customer asks to hand over, creates a ticket for your team.
Can it connect to our help desk?
There is no native connector. Signed webhooks send ticket.created, ticket.assigned and ticket.closed events to your endpoint, and the REST API returns the messages.
Which webhook events exist?
Message, conversation, contact, template, delivery-failure and ticket events, including message.received and ticket.created.
How do we avoid wrong answers to paying customers?
The AI answers from your knowledge base, low-confidence replies escalate, and you can keep drafts for human review before sending.
Does it replace our help desk?
No. It covers social DM channels and works alongside your ticket system.
When to skip us
If your users stay inside an in-app support tool and social volume is near zero, this adds little.
What it does not do
- No Zendesk, Intercom or Freshdesk connector.
- The ticket webhook carries ids and status only; your system must fetch the message text.
Further reading
- Developer docs. Webhooks, API keys and the MCP server.
- AI replies. How replies are grounded in your knowledge base.
- Shared inbox. One team view for Instagram, WhatsApp and Messenger.
- Freshdesk alternative. When a help desk is the wrong shape.
Related solutions
See it in context
Open the interactive demo, compare plans, or talk to the team.