Free Templates
WhatsApp Templates for Hotels & Hospitality
Hotels using WhatsApp for guest communication see 30% higher satisfaction scores and significantly more direct bookings vs OTA. These templates handle the full guest journey.
15 templates
Click any template to copy
Booking Confirmed
Immediately after booking
Hi {{1}}, your stay at {{2}} is confirmed! Check-in: {{3}}, Check-out: {{4}}, Room: {{5}}. Confirmation number: {{6}}. Reply here anytime with questions.
Pre-Arrival (3 days)
3 days before arrival
{{1}}, we're looking forward to welcoming you on {{2}}! Check-in is from {{3}}. Need early check-in or airport pickup? Reply and we'll arrange it.
Day-Before Reminder
Day before arrival
See you tomorrow, {{1}}! Check-in at {{2}} from {{3}}. Our address: {{4}}. Parking: {{5}}. Questions before you arrive?
Room Ready
When room is ready early
Great news, {{1}} โ your room is ready early! Head straight to reception and we'll get you checked in right away.
Welcome on Arrival
After physical check-in
Welcome to {{2}}, {{1}}! You're in room {{3}}. WiFi: {{4}} / {{5}}. Room service runs until {{6}}. Text me here anytime during your stay.
Concierge Suggestion
Evening of day 1
{{1}}, looking for dinner tonight? Our top picks near the hotel: {{2}}, {{3}}, and {{4}}. Want me to make a reservation at any of them?
Upsell โ Room Upgrade
When upgrade available
{{1}}, we have a {{2}} available for just {{3}} extra per night. It includes {{4}}. Interested? Reply YES and I'll move you now.
Upsell โ Spa / Dining
Proactive upsell
{{1}}, our spa has availability tomorrow at {{2}} and {{3}}. A {{4}} session is {{5}}. Want me to book it for you?
Issue Resolution
After complaint reported
{{1}}, I'm so sorry about {{2}}. I've escalated this to our {{3}} team right now. Someone will be at your room within {{4}} minutes. Thank you for letting us know.
Late Check-Out Request
Day of check-out
{{1}}, I'd love to help with a late check-out. We have availability until {{2}} for {{3}} extra. Want me to extend your stay?
Check-Out Confirmation
After check-out
Thank you for staying at {{2}}, {{1}}! Your invoice has been sent to {{3}}. We'd love to see you again โ direct bookings always get the best rate: {{4}}
Review Request
3 hours after check-out
{{1}}, we hope you had a wonderful stay! If you have 2 minutes, a TripAdvisor or Google review means a lot to our team: {{2}}
Loyalty Programme Invite
Post-stay
{{1}}, join our loyalty programme and earn points on every stay. Your {{2}} nights already qualify for {{3}} points. Sign up free: {{4}}
Return Guest Offer
3 months after stay
{{1}}, it was wonderful hosting you in {{2}}. Come back and enjoy {{3}}% off your next stay with code {{4}}: {{5}}. Valid until {{6}}.
Group Booking Enquiry Follow-Up
After group enquiry
Hi {{1}}, thanks for your group enquiry for {{2}} guests from {{3}} to {{4}}. I've put together a proposal: {{5}}. Can I walk you through it?
Frequently asked questions
Can hotels use WhatsApp instead of a room phone for concierge requests?
Yes โ and many 4 and 5 star properties already do. Guests prefer it because they can reach the hotel after check-out or before arrival from anywhere. The WhatsApp Business API supports multi-agent inboxes so multiple staff can handle guest messages simultaneously.
Automate these templates
Send the right template at the right moment โ automatically.
Instant Reply connects to WhatsApp Business API and triggers the correct template based on customer actions. No manual sending.