Free Templates
Tradespeople who confirm jobs and follow up via WhatsApp get 40% fewer last-minute cancellations and significantly higher review rates. These templates cover the full job lifecycle.
15 templates
Click any template to copy
Job Confirmed
After booking
Hi {{1}}, your job is booked with {{2}} on {{3}} between {{4}} and {{5}}. We'll call 30 minutes before we arrive. Any access instructions?
On My Way
When heading to job
{{1}}, {{2}} is on the way! ETA: {{3}} minutes. Phone: {{4}} if you need to reach them directly.
Quote Sent
After sending written quote
{{1}}, your quote for {{2}} is ready: {{3}}. Price: {{4}}. This includes {{5}}. Valid until {{6}}. Any questions?
Quote Follow-Up
48 hours after quote
{{1}}, just following up on the quote for {{2}}. Happy to answer any questions or adjust the scope. Slots available {{3}} and {{4}} if you want to proceed.
Parts on Order
When parts need to be sourced
{{1}}, the {{2}} needs to be ordered in. Expected delivery: {{3}}. I'll book you in for {{4}} to complete the job once they arrive.
Job Complete
After job finished
{{1}}, all done! Here's a summary of the work completed: {{2}}. Invoice of {{3}} sent to {{4}}. Let me know if you have any questions.
Emergency Response
For emergency call-outs
{{1}}, we can have someone with you within {{2}} hours for your emergency. Callout fee: {{3}}. Can you confirm your address is still {{4}}?
Annual Service Reminder
Yearly maintenance nudge
{{1}}, it's been a year since your {{2}} service. An annual check prevents costly breakdowns — want to book one in? Slots available {{3}} and {{4}}.
Invoice Payment Reminder
7 days after job
{{1}}, friendly reminder that invoice #{{2}} for {{3}} is due. Pay by bank transfer: {{4}}, or by card here: {{5}}. Thank you!
Guarantee Reminder
After job with warranty
{{1}}, just a reminder that your {{2}} work comes with a {{3}} guarantee. If anything is not right, contact us immediately at {{4}}.
Review Request
48 hours after job completion
{{1}}, hope the {{2}} is all working perfectly! A Google review takes 30 seconds and helps other homeowners find us: {{3}}
Referral Offer
After positive job
{{1}}, refer a neighbour or friend and you'll both get {{2}} off your next callout. Just ask them to mention your name when they book.
No-Access Note
When no one home
{{1}}, {{2}} attended at {{3}} but was unable to gain access. To rebook, reply here or call {{4}}. A callout fee may apply for the missed visit.
Seasonal Offer
Winter boiler checks, etc.
{{1}}, with {{2}} coming, now's the best time for a {{3}} check. We're offering {{4}} off this month. Want to book before slots fill up?
Complaint Resolution
After complaint received
{{1}}, I'm really sorry to hear about {{2}}. I take this seriously. Can I send {{3}} back out this week to put it right? No charge.
Automate these templates
Instant Reply connects to WhatsApp Business API and triggers the correct template based on customer actions. No manual sending.