Industry Solution
Quote-request automation for plumbers, HVAC and cleaners
Leads ask for quotes while your crews are on a job. Collect the details without anyone touching a phone.
Free to build and test · 7 days free on yearly
The short answer
Instant Reply replies to quote requests on WhatsApp, Instagram and Messenger, asks the job questions you set (location, job type, timing), and reads photos and voice notes customers send. You define urgent keywords that route to a person. It does not dispatch crews or replace an emergency line.
Last verified
Where to focus in the interactive demo
Quote request qualification
A customer photo in the thread
Urgent keyword escalation
Key facts
- The AI reads photos and voice notes before it replies.
- Urgent wording you define can route a thread to a person.
- Not a dispatch system or an emergency line.
How a conversation runs
- 1
Quote request
"How much to replace a water heater?" with a photo, on WhatsApp or Instagram.
- 2
AI collects the job
It reads the photo, asks for address area and timing, and gives only the ranges you provided.
- 3
Urgent wording escalates
Phrases you list, like "gas smell", route to a person. Test them.
- 4
Nudge or hand over
A person quotes. If the customer goes quiet, Growth and above can nudge up to three times.
Which plan you need for this
Plan requirements checked against the product code. Meta's own WhatsApp fees are billed to your Meta account and are not in these prices. See pricing for limits.
| Capability | Starter$59/mo | Growth$129/mo | Pro$349/mo |
|---|---|---|---|
| WhatsApp (official Meta API)Growth and above. Meta's own message fees are billed to your Meta account. | Not included | Included | Included |
| Instagram DMsOn every plan, including Free. | Included | Included | Included |
| MessengerStarter and above. | Included | Included | Included |
| Voice notes and imagesThe AI reads both before it replies. | Included | Included | Included |
| Human handoff and ticketsUncertain or flagged conversations go to a person. | Included | Included | Included |
| No-reply follow-upsUp to 3 nudges, each 1 to 23 hours apart, and only inside the 24-hour reply window. Off until you create the rule. | Not included | Included | Included |
| Several WhatsApp numbersGrowth includes 2, Pro 5; extra numbers are $19 a month. | Not included | Included | Included |
Break-even check
Not a forecast. This only divides the Growth plan price by what one customer is worth to you. Change the numbers to your own.
Common pain points
- Quote requests arrive during jobs and sit until evening.
- Teams repeat service-area and price-range answers.
- Customers send photos of the problem that nobody has time to open.
What the product helps with
- Job type, location and timing collected before a person steps in.
- A photo of the problem read and acknowledged.
- Quiet inquiries nudged within the 24-hour window on Growth and above.
Questions from home service teams
How do home service companies handle WhatsApp quote requests automatically?
The AI replies from your service area and price ranges, asks job type, location and timing, and passes the collected details to a person to quote.
Can it tell an emergency from a routine booking?
Only by wording you define, such as "burst pipe" or "no heat". Matching threads go to a person. Keep a separate emergency process; automation should not be the only path.
Can it look at photos?
Yes. The AI reads images and voice notes customers send before replying.
What if a prospect stops responding?
On Growth and above a no-reply rule nudges up to three times, 1 to 23 hours apart, inside the 24-hour window. Longer gaps need a person.
Does it work for multi-location businesses?
Growth includes 2 WhatsApp numbers and Pro 5, with extra numbers at $19 a month, and conversations can be assigned to team members.
When to skip us
If nearly all work comes from repeat customers and call-centre dispatch, native tools may be enough. Keep a separate emergency process.
What it does not do
- No scheduling or dispatch of technicians.
- No automatic emergency detection beyond the wording you configure.
- Photos help the conversation; the AI does not produce a repair diagnosis.
Further reading
- Smart follow-ups. How no-reply nudges are timed and stopped.
- WhatsApp team inbox guide. Sharing one number across a team.
- WhatsApp Business API. Connecting an eligible number through Meta.
- Local services and appointments. Booking and review requests for appointment-based businesses.
Related solutions
See it in context
Open the interactive demo, compare plans, or talk to the team.