Help
Help Center: WhatsApp and Instagram setup, AI controls, and billing
Straight answers before you buy, connect channels, or hand the workflow to your team. This page covers the questions buyers and operators usually need answered first: channel scope, AI control, trial behavior, support boundaries, and what the current build actually handles.
Getting started
What the rollout usually involves and which channels the public product surface supports.
Workflows and AI control
How review, escalation, multilingual use, follow-ups, and booking handoff actually work.
Security and billing
The basics on tenant scope, token handling, webhooks, trial fallback, and cancellation.
Getting started
Which channels are in the current public product surface?
Instagram and Facebook Messenger on Starter and above, plus WhatsApp Business and Telegram on Growth and above. Free workspaces cover Instagram only.
What does setup usually involve?
Connect the channels you want, tune reply rules, decide where human review stays in place, and test the workflow before turning anything live.
Do I need a developer to get value from it?
No. Most of the work is operational rather than technical. Teams mainly need channel access, process clarity, and someone to own the rollout.
Instagram: should I connect with Instagram login or a Facebook Page?
Both connection types are supported. Instagram login needs no Facebook account and is the quicker setup. Connecting through a Facebook Page is the alternative if the account is already managed through a Page. Our comment handling works with either type. If DMs or comments stop arriving on either one, reconnect the channel from Integrations and check the account is a professional (Business or Creator) Instagram account.
The AI isn't replying to my Instagram comments. Why?
Check four things. Comment AI replies must be switched on for that channel. Keyword rules, if you use them, must match the comment text. Private replies to a comment are only possible within about seven days of the comment, so older comments get a public reply at most. And Meta must have granted the messaging permission to your connection. If all four look right, reconnect the channel from Integrations.
AI and replies
Can I review messages before they send?
Yes. The workflow can keep replies in draft, let the team edit them, or escalate the thread to a person.
What if the AI is wrong or unsure?
The product is designed around control. You can keep those conversations for human review instead of forcing the AI to improvise.
Can it handle multilingual conversations?
Yes, but the quality depends on the examples and guidance you give it. Teams with multilingual traffic should test in review mode first.
Billing and plans
How does the 7-day trial work?
Every new workspace starts on a 7-day Pro trial. When the trial ends without an upgrade, the workspace drops to the Free plan and paid-only channels, automations, CRM sync, and calendar booking stay paused until you upgrade.
What changes between Starter, Growth, and Pro?
Starter is for 1 seat on Instagram and Messenger. Growth adds 5 seats, WhatsApp, Telegram, follow-ups, and broadcasts. Pro removes the seat cap and adds CRM sync, calendar booking, and higher limits. The pricing page has the full limits for each plan.
Can I cancel without a long contract cycle?
Yes. Owners can cancel through the billing portal instead of needing a sales conversation to stop the subscription.
Security and data handling
How is access controlled?
Every request is checked against the signed-in user's organization and role before it runs, so billing, integrations, and workspace actions stay inside your organization.
How are integrations and webhooks protected?
Stored channel tokens are encrypted with AES-256-GCM, Meta and Stripe webhooks are checked against their signatures, and repeated Stripe events are ignored. The security page lists each control we have verified.
What if we need privacy or deletion help?
Use the public legal pages for baseline policy details and contact the team for account-specific questions or deletion requests.
Guides and tools for common problems
- Connect WhatsApp Business to Instant Reply
- WhatsApp Business not sending messages: causes and fixes
- WhatsApp and Meta error code lookup
- WhatsApp messaging limits explained
- Instagram auto reply setup guide
- WhatsApp STOP and START keywords
- Security controls we have verified
- Plans, limits, and the 7-day trial
Last verified: October 2, 2026, against the plan table and the product code.
Need to see the workflow in context?
Open the interactive demo or contact the team with the buying questions you want answered.