Instagram Quick Reply Examples (2026): 30 DM Templates for Every Situation

Instagram Quick Replies (also called Saved Replies) let you type a shortcut like /price and insert a full pre-written response in one tap. Most businesses use them inconsistently or don't use them at all. Here's a ready-to-use library of 30 examples organized by scenario.

How Quick Replies work

1. Go to Instagram → DMs → tap the three-dot menu → Saved Replies → +
2. Write the full reply text in the Message field
3. Set a short Shortcut keyword (e.g., price, hours, booking)
4. In any DM conversation, type / followed by the keyword — the full reply auto-populates

You can have up to 30 Saved Replies. Make every slot count.

Pricing inquiries (5 examples)

Shortcut suggestion: /price or /cost

1. Our [product/service] starts at [price]. I'll DM you the full pricing breakdown — which option are you looking at?

2. Prices depend on [variable]. For [Option A] it's [price], and for [Option B] it's [price]. Which fits your situation better?

3. Here's our current pricing: [list or link]. Want me to help you figure out which plan fits your needs?

4. [Service] is [price] per [unit/session/month]. We also have a [bundle/trial/package] if you want to start smaller. What are you trying to do?

5. That depends on scope — can you tell me more about what you need? I'll give you an accurate number rather than a ballpark.

Availability and booking (5 examples)

Shortcut suggestion: /book or /avail

6. We have slots open [this week / next week]. What day and time works for you? (We're available [hours].)

7. To book, I just need: (1) your preferred date and time, and (2) [service type / number of people]. What do you have in mind?

8. Our next available slot is [date/time]. Want me to hold it for you while we confirm the details?

9. Booking is open — reply with your preferred [date, time, number of guests] and I'll confirm within [X minutes].

10. You can book directly at [link], or just tell me what you need here and I'll handle it for you.

Business hours (3 examples)

Shortcut suggestion: /hours

11. We're open [Mon–Sat, 9am–6pm, timezone]. Outside those hours? Leave your message and we'll reply first thing when we open.

12. Hours: [days and times]. For urgent matters outside hours, [alternative action or contact].

13. We reply to DMs during business hours ([hours]). Your message is saved — we'll get back to you by [specific time].

After hours (3 examples)

Shortcut suggestion: /away or /afterhours

14. We're offline right now! Back at [time]. Your message is queued — you'll hear from us first thing tomorrow morning.

15. It's after hours for us. We'll reply to this by [time] tomorrow. For urgent help: [alternative].

16. Thanks for reaching out! We're closed for the night. Open again [day] at [time]. We'll reply then.

Shipping and orders (4 examples)

Shortcut suggestion: /order or /ship

17. To check your order, please share your order number and we'll pull it up right now.

18. Your order [number] is [status]. Estimated delivery: [date]. Tracking link: [link].

19. We ship within [X business days]. Delivery usually takes [X–X days] to [region]. Want a quote for your location?

20. Domestic shipping is [price/free]. International shipping starts at [price] — depends on your country. Where are you shipping to?

Returns, refunds, and complaints (4 examples)

Shortcut suggestion: /return or /issue

21. I'm sorry to hear that! Let me look into this. Can you share your order number and a photo of the issue?

22. Returns are accepted within [X days] of delivery. Item must be [unused / original packaging / etc.]. DM me your order number to start the process.

23. We'll sort this out. I'm escalating this to our [team/manager] — you'll hear back within [X hours]. Reference: [auto/manual ID].

24. Refunds take [X business days] once we receive the return. I'll send you the return instructions now — just confirm your address.

Thank-you and follow-up (3 examples)

Shortcut suggestion: /thanks or /followup

25. Thanks for chatting with us! If you have more questions, we're here. Don't forget to [action — review, referral, next step].

26. Glad we could help! Feel free to DM us anytime. And if you loved your [product/experience], a review on [platform] would mean a lot. 🙏

27. Just following up — did everything arrive okay? Let us know if there's anything else we can help with.

General openers (3 examples)

Shortcut suggestion: /hi or /start

28. Hi! Thanks for reaching out to [Business]. How can we help you today?

29. Hey! You've messaged [Brand]. Are you asking about a product, an order, or something else?

30. Hi [First Name]! Great to connect. What can we do for you?

Going beyond Quick Replies: AI-automated DMs

Quick Replies reduce typing but still require a human to read and respond to each DM. For businesses getting 20+ DMs per day, that's still a bottleneck — and Quick Replies do nothing when a customer messages at 2am.

Instant Reply automates the full DM conversation on Instagram Business. The AI reads the customer's message, understands their intent, and sends a contextual reply from your business knowledge — pricing, availability, FAQs — without a human in the loop. Quick Replies handle volume. AI automation handles time and scale.

The two work side by side: AI handles the routine volume automatically; your team uses Quick Replies for the nuanced conversations that need a human touch.

Try Instant Reply free for 10 days. Connect Instagram, WhatsApp, and Messenger in the first 60 seconds.

Related: Instagram welcome message examples · Instagram DM automation guide · Live chat greeting examples